Q: What Personal Information About Customers Does McKenzie Associates Gather?
A: The information we learn from customers helps us personalize and continually improve your shopping experience at McKenzie Associates.
Information We Collect
When you make an online purchase from McKenzie Associates we collect information necessary for billing and shipping purposes, such as your name, email address, mailing address, phone number, and credit card numbers. We also maintain a record of your online purchase. We use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. We do not collect your name, email address or any other personal information unless you provide it to us. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. With respect to product interests and purchases, we collect this information in order to determine how to create the best experience for our customers. By looking at usage patterns, we learn which areas need more content and which areas are not meeting our customers' needs.
Does McKenzie Associates Share the Information It Receives?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. Here are the types of information we gather.
We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.
What About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
Which Information Can I Access?
McKenzie Associates gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.
To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters about our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
Your Financial Information Is Safe
The security of the information regarding your order is very important to us. We use the Secure Socket Layer (SSL) protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than McKenzie Associates.
Your Transactions Are Secure
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
The "HTTP" in the web address will be replaced by "https". The "s" stands for "secure."
Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section for the browser window. You will remain in this secure zone for the entire checkout process. Some versions of browsers and some firewalls don't permit communication through secure servers. If you are unable to connect to a secure server or would rather place your order by phone, please call us at 1.336.659.8486.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.
If you have any questions about our Privacy or Security Policy please call us at 1.336.659.8486 or write us at:
P.O. Box 20305
Winston-Salem, NC 27120